Contact center provided by TIKI via phone, email, and social media : Blog2

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Contact center provided by TIKI via phone, email, and social media : Blog2

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Various features Tiki call center available 24 hours

Tiki is a freight forwarder or shipping company with due attention to T iki call center. Prioritizing customer satisfaction to provide maximum service makes different ways to connect to CS provided. This is a kind of innovation that is very important for the progress of the company itself and the trust of the community.

A snapshot of TIKI history was first established in Jakarta in 1970 and has been able to survive until now. It currently has > 500 branch offices, 3700 stores and has approximately 6,000 employees. Carry the vision of being the best shipping company in Indonesia and also internationally known.

Realize this vision by using the mission to work professionally and as much as possible to be the best. This is evidenced by the existence of a Tiki call center service that addresses customers for 24 hours. Check out what features are owned and also a 24-hour contact center where there are many benefits for customers.

Examples of features provided by TIKI don the official website page

The ease of information online is now a concern for many large companies in Indonesia, including TIKI. In addition to providing a Tiki call center, fast and accurate information services on the site are a very important resource. Many features are provided for the convenience of customers and below are some examples.

Check reception

The receipt check feature is available on the main page, so it’s very easy to find from customers. You only need to enter the receipt number obtained at the beginning of package delivery. Then click on the track, then the results will come out immediately in seconds, so you immediately know the process of sending the packet.

Check ships

There’s a postage check feature where the destination gives information on how much the shipping cost is. Enter the information on how much the package weighs, the city of origin, the destination city, and then click check. The results look correct according to the information you recorded and if it is not clear, please contact the Tiki Call Centre.

Location check

TIKI has spread throughout Indonesia and is definitely available in the nearest city to you. Use the location check function to find out the location of the nearest office so that you can send the package instantly. You can also take advantage of the online option, online ordering, or shuttle features on our official website.

Customer FAQ ke TIKI Services

Although we already provide Tiki call center services, there are still many customers who really need information. Several questions often come in and vary widely according to the needs and problems they face. These are some of the most common questions by customers and hopefully it can answer your questions as well.

How many days does the shipping process come?

We offer various delivery packages that can be selected at the beginning when you go to shipping. Where each has a different distribution period according to the type of selection, such as:

US only 1 day
OK between 3 and 4 days
ECO between 4 and 5 days

How can I make sure the package has arrived?

Checking package delivery is actually quite easy and available on the website page. You can use the Receive Check function so that you can see where the package is within seconds. You can also call the hotline 15 00 125, of course you will getfirst-hand information from our customer service.

How do I link to CS?

Questions also raise a lot about how to contact the Tiki call center now. This is actually natural because customers want to make sure they own the answer to every question. You can use the helpline, email or contact on social media such as FB, IG or our official Twitter.

What is DUIME, DRAAI ‘n SERLOK?

We use the term to refer to different services so customers need to understand their meaning.

THUMBS is an online collection service for all customers.
TURN is same-day pickup and drop-off service.
SERLOK is a seller online ordering as a special facility for vendors.

Contact center provided by TIKI via phone, email, and social media

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As a company focused on package delivery, we strive to provide the best Tiki call center services . It is hoped that customers will be able to file multiple complaints, problems with obstacles experienced. Here are some ways to contact UC, whether by phone, email, or social media that are open 24 hours.

Telephonic Contact Centre

The phone number that customers can contact is 15 00 125 and the fastest to respond. You can communicate directly about delivery, cooperation or others on the hot line of the number. The phone rate here is the same as the normal rate, so you’ll need to prepare credit so you don’t have to be restricted when youcall it.

Email Contact Center

If you have problems using telephone services because they are used by customers from all over Indonesia. Therefore, using email is the best solution by sending a message to the tiki@tiki.id address. You need to wait patiently for the response to the message being sent, because this is not as fast as using a phone call.

Contact center via social media

One of the Tiki call centers that can be used is the use of social media such as Facebook, Twitter and Instagram. Choose one of the social media that you use regularly, of course it will be quickly responded to. If one way cannot be used, select another media to get the necessary information immediately.

Advantages of 24-hour contact center service forcustomers and companies

Initially, the contact centre service was opened on special hours, which was only Monday – Friday at 07:00 – 20.00. While Saturday is open from 08.00 – 19.00 on Sunday, it is open from 09.00 – 17.00. Currently, TIKI has changed the service schedule to 24 hours and is seeing the benefits.

It can be connected at any time

Customers need assurances that the information from the package sent arrived where and when it arrived. A 24-hour service allows you to make contact at any time without restrictions on working hours. So there is no longer any need to worry if you want to contact the contact center in the middle of the night, even if it needs to be served.

Obstacles can be overcome immediately

Obstacles are indeed unpredictable when they occur, although the possibility is very small. The 24-hour service allows these various obstacles to be overcome instantly and respond faster. There is no need to confuse if there are problems at any time, because just contact the contact center service.

To increase customer confidence

For the company itself, a 24-hour service has the advantage of being able to boost confidence. Trust is very important and is the most important point for customers to be loyal to the use of TIKI delivery services. This makes the company grow and has many customers who believe in the quality of our service.

As a freight forwarding company with decades of experience let us provide the best service. Various features are provided on the website for the convenience of customers finding important information. This includes providing Tiki call center services that can be contacted 24 hours by email, phone and others.