Samsung Service Center Surabaya, Full Address &Phone Number : Minecraft

Samsung Service Center Surabaya, Full Address &Phone Number

Are you looking for information about the address of Samsung service center Surabaya? Samsung is one of the leading electronics manufacturers in the world originating from South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products with qualified quality.

As stated in the company’s objectives, Samsung is committed to providing the best and professional products and services for consumers. Especially in light of the new normal as now.  The service center still strives to provide excellent service so that customers can still use their devices optimally.

As an effort to maintain its position as the largest electronics company in the world, Samsung has also provided several service center locations in Indonesia, including Surabaya. In addition, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult  to find the location of the Samsung service center Surabaya.

In mid-2020, Samsung also presented a Smart Service service that allows customers to consult directly.  For those of you who are looking for detailed information about the address and phone number of Samsung service center in Surabaya, we provide  more information  here.

List of Addresses of Samsung Service Center in Surabaya

The manufacturer of these electronic goods has been present in indonesian industry since 1969 and so far the expansion is getting bigger and bigger. If you are also one of the users of this brand, you know the list of Samsung service centers in Surabaya that perform repairs such as smartphones, TVs, washing machines, cameras and other electronic items. Here is a list of addresses:

  1. Samsung Service Center – Soerabaja

-Adres: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

-Phone number: +62 800 1128888

-Opening hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Official Samsung Service Center – Plaza Marina

-Adres: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, East Java

-Phone Number: +62 821-3210-9562

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Adres: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone number: +62 31 5491999

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6 – Tunjungan Plaza 6

-Adres: Tunjungan Plaza 6 Samsung Experience Store, 3 No. 7, Kedungdoro, Tegalsari, Surabaya -Tel Nummer: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Adres: Surabaya Supermall Lt. 1 No. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone number: +62 31 7392368

-Opening hours: Daily (11:00 – 20:00 WIB)

  1. Samsung Service Center – Winkelcentrum Galaxy Surabaya

-Adres: Galaxy Mall 3, Lt.3 No. 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone number: +62 800 1128888

-Opening hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Pakuwon Shopping Center

-Adres: Mall Pakuwon Pakuwon Food Society Level 2 No. 135-136, Babatan, Wiyung, Surabaya

-Phone number: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

Servicetype Samsung Service Center

Through samsung service center Surabaya , customers can get repair services, consultations and other interests by going directly to the above addresses. Especially for those of you who happen to visit the mall, you can stop at the service center because berapa is the place in the mall. Samsung’s customer service offers two service models, namely:

  1. Smart Service: Services specifically related to smartphones/ smartphones, such as consultations about products, data transfer, software updates and other things. You can enjoy services like this for free.


  1. Service center: Samsung service center Surabaya also provides repair services such as spare parts issues, product warranty or others related to repairs. At your own expense, it is adapted to the type of repair or replacement of parts.

Did you know that in this new normal era, almost all Samsung service centers in Indonesia are equipped with cell phone sterilization services using UV light. So that the phones are free of germs, viruses and bacteria when they are done with service. The service center in Surabaya has also been part of this service and of course there is no charge.

DigitalLy Service Klantenservice

For those of you who are worried if you need to go directly to Samsung service center Surabaya, you can  take advantage of digital CS services of this brand. For special service centers in Surabaya, you can  call directly to the numbers we have listed above  and of course you will be charged a telephone rate at the normal rate.

In addition, Samsung also provides a contact center where you can go  for consultations or other interests. Interestingly, you can enjoy a free phone service. Here is Samsung’s central phone number information:

Free service:

  1. 0800-112-7777 >> for consultation regarding mobile device & B2B
  2. 0800-112-8888 >> for consultation of all product categories

Services are charged (can be done from abroad):

  1. 021-56997777 >> serves to consult all types of products, including smartphones and other electronic devices.

For the Samsung call center numbers above, you can  call them at any time as they have 24 hour opening hours from Monday to Sunday. So, for those of you who happen to need an urgent consultation, you can  call using one of the numbers above.

Online Customer Service &social media

Before visiting Samsung service center Surabaya, you can  also contact customer service online or through the official social media administrator. Reporting from the official page, here is a list of Samsung CS online that can be contacted:

  1. 24-hour Live Chat accessible through Samsung’s official website in
  2. WhatsApp-chat

Customers can also contact Samsung CS via WA number on 0818-0215-5777. This service is also available 24 hours a day, including public holidays.

  1. Line

In addition to chatting via WA, consumers can also contact Samsung CS via Line under the Samsung Indonesia account name.

  1. Service appointments

Samsung also offers a customer service that wants to make a service schedule without having to stand in line. Even later, you can  also check if the status of the repair has been reached where. For information about this service, you can  check it directly on Samsung web.

As for the list of social media accounts from Samsung service center Surabaya, you  can check it by the following account names:

  1. Facebook: Samsung Netherlands
  2. Twitter: @SamsungID
  3. Youtube: Samsung Indonesia
  4. Instagram: samsung_id

Above, we have mentioned  a complete list of Samsung service centers in Surabaya, along with information about infectious call centers and social media accounts.  For those of you who use Samsung, there is nothing wrong with including some important information above. So that if you need customer service at any time, there is no confusion in finding the number or address of the service center.

For those who are experiencing problems or want to consult on various Samsung brand electronic products, you can  visit  one of the Samsung service centers Surabaya as mentioned above.

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