The Three-Call Center can solve various user problems
The Tri Call Center is very useful for smartphone users. This is because the call center can provide a way out of the various problems that users face. Tri itself is one of the largest providers in Indonesia. Its users have spread to various angles to remote areas.
There are several things that are the advantages of this provider. One of its advantages is the price. Tri is well known as a service provider that provides low prices to customers. The low price can be seen from several packages, ranging from the Internet to the phone. With it, users will be greatly pampered.
The signal is also a champion. Although some rural people still complain, the signal speed of this card in cities is quite fast. If you are one of the users of the provider, be sure to contact the three-call center in case of problems . In fact, there are many problems that CS can solve.
Difficulties with using the official Tri app
The main problems that users really feel are related to using the official application. The program itself is called “Bima+”. The existence of such programs is very useful for users. It contains detailed information from the card from credit, Internet packages to the active period of the card. In addition, there is also user data.
In Bima + there are also many services that users can use. One of the most important services is credit replenishment. There will be a nominal option that can be purchased. By selecting the denomination, users can make payments in various ways, starting with banking and ending with electronic money.
In addition, quotas can also be supplemented. Even the choice is very detailed. It is amazing that the quota provided by Bima+ often contains advertisements. Like credit, payments can be made through banking and electronic money. However, if credit reserves are due, quotas can also be paid using credit.
There are many other services in Bima+, such as music apps. With so many of these services, you will surely find yourself at a disadvantage if you do not use them. Therefore, difficulties need to be solved when there is no understanding of how to use this program. The easiest way is to contact the three-call center.
When contacting the Call Center, simply explain to the CS about the difficulties experienced using the Bima + application. There, CS will explain about the program in general. However, after that, users can also ask questions related to perceived personal problems.
As a rule, frequent problems with the use of the Bima+ program are divided into two parts. The first problem is that it is difficult to connect, and the second problem is in the form of difficulties in purchasing packages. By contacting the three-call center, both problems will be solved by explaining in detail.
Difficulties in registering
There are new rules for using SIM cards that have been in force only for the past few years. The rules are a form of registration of the card using personal data in the form of the NIK and KK number. In fact, this method of registration is very easy for all providers, including three. If you want to register, there are two options.
The first option is to go to the official website of the three https://registrasi.tri.co.id/ address. After entering the address, the client will be immediately instructed to enter the tri number that you want to register. In addition, the ID card number and KK number will also be requested. After that, the serial number of the cartoon will be asked.
To see the serial number, you need to look at the back of the SIM card. Enter the last number on the number that is there. Then check the column to prove that you are not a robot. Finally, click submit and the registration is complete. In addition to new cards, this method can also be used when registering an old card.
In addition to using the official website, registration can also be done via SMS up to 4444. The SMS format is No. NIK#No. KK, then send it to the number 4444. Both methods are equally easy to record. But if you encounter difficulties, you can contact the three-call center.
Difficulties are usually felt when registration has been made, but there is a message that registration has failed. As a rule, this happens due to two options. Firstly, your name was registered too often, and secondly, it may be due to a system error. After contacting the Call Center, these issues will be known.
If the problem is as at the first point, the three-call center will advise you to first deregister on another card. However, if the problem is related to the system, the call center will help at that time to be able to complete the registration. It really makes it easier than getting straight to the outlet.
There are many other complaints that can be reported
In addition to the fact that this concerns Bima+ and card registration, there are many other complaints that can be voiced in the call center. One of the most common problems is related to the filling of packages that do not fall. This can happen even if the pulse has been turned off. Such problems are usually caused by interference with the system.
If there is no connection to the three-call center, it is possible that the call center does not know that the customer’s credit has been deducted. If this happens, the client’s money will be wasted. After contacting the CS for this problem, there will be some data that the CS will ask for.
The data relate to the time of taxation and the number of credits issued. Don’t let it be a mistake when the CS asks for this information. As aresult, the problem may not be solved and the CS will advise you to come to the outlet. In addition, contacting the call center is also possible when you have any questions.
Of course, the issue under consideration concerns the relationship between the client and the provider. You don’t have to hesitate when calling just to ask a question. This is because the three-call center itself was trained to answer such questions. Obviously, this is good for you as a customer.
When you ask CS directly, the answer you get is definitely the best answer. It will be different than looking for information on the Internet yourself. When searching for information on your own, the content is not necessarily valid. In addition, you must also have doubts about the correctness of the answer.
The Call Center can be contactedin this way
When you contact the three-call center, there are several numbers to choose from. The first number is 132. This is a type of prepaid call that costs Rs. 300 per call. If you object to the fee, you can call the number 0896-4400-0123.
This figure uses the usual rate, so it differs from 132. In fact, if you want a free one, customers can call 0899-9800-123. It’s just that the number is only available on WhatsApp. This is perfect for Indonesians who turn WhatsApp into a major chat app.
Another option to contact him is to use social media. Tri himself is quite active in social networks. Several platforms like Facebook, Twitter, to Instagram have official accounts. All three of them can be contacted using a direct message or using facebook messenger.
Make sure you are optimal with the existence of a call center. Do not be like most Indonesians who do not understand its use. In fact, these conditions will harm themselves as a consumer. Problems with service providers will indeed be better answered by communicating with the three call centres.